Pictofigo_FrustrationThe Turning clicker system is currently a source of irritation to OSU students and faculty alike.

In this column I will consider what the problem is, what solutions are being pursued and what you can do to succeed with your clicker this term.

What are clickers?

In Fall 2015 approximately 12,000 students are using the Turning clicker system in 77 course sections.

The Turning clicker system consists on the student side of a physical remote, ResponseWare iOS and Android apps, a web clicker for browsers at rwpoll.com and a licensed Turning Cloud account.

On the instructor’s side is a USB receiver and the TurningPoint software.

What holds all of this together is the Turning License. Think of the license like the data plan for your smartphone. The phone will not work without a data plan and your clicker system will not fully work without a license.

“See the video of Dr. Tech being soaked with ice water in freezing weather as penance for this unfortunate situation.”

In Fall 2015 the Beaver Store began selling the QT remote which replaces and costs the same as last year’s NXT bundle.

Costs to students are contained by not raising them when the tools upgrade.

The updated system works with the NXT so that students who own a clicker from previous years do not need to buy a QT.

Costs to students are contained by designed backwards compatibility thus limiting new required purchases.

What is the problem with the clickers?

The problem with the clickers is that many students are having difficulty registering their system such that their name and the device ID are paired.beaver-46239_640

This problem is due to several factors.

One factor is the transition from Blackboard to Canvas which produced the need to connect accounts to both; the departure of Blackboard from OSU this term will simplify that matter.

Another factor is the existence of three ONID email address for each OSU member: @oregonstate.edu, @onid.oregonstate.edu, @onid.orst.edu.

Most of the student registration troubles that I encounter involve a combination of email logins for multiple Turning Cloud accounts.

Add to these factors Turning’s move to a cloud-based system with some design flaws and the variations proliferate faster than fruit-flies in a compost bin.

85% of OSU students in clicker-using courses this Fall are correctly registered so that their names and clicker device IDs are paired in Canvas.

Consequently, 15% of this term’s students – about 2,000 people – are not completely registered as of week three.

Being completely registered means that you have a Turning Cloud account that is linked to Canvas and contains a redeemed license and a valid device ID.

The most important point I have to convey is that the Turning clicker system saves your participation points 100% of the time.

I will not tolerate a system that loses points of students who use it correctly.

Even if you are in a registration snarl, every time you use your clicker and get a check mark symbol, your responses are received and saved.

The TAC plan is to get every student registered and then go course by course, file by file to retrieve and post every participation point for every student.

You have my word on that and if you feel that your participation points are not being properly credited, please come see me and we go after it with a passion.

All of the instructors who use clickers are aware of these facts and co-operate fully in crediting the legitimate participation points of students.

You also have my humble apology for the confusion and irritation related to our clicker system.

To wit, see for the video of me being soaked with ice water in freezing weather as penance for this unfortunate situation.

What is being done to fix this problem?

I take responsibility for leading us to a clicker registration solution for future terms.

I am working with Turning and Canvas to guide development of a direct and logical integration between the two nxt_qtthat supports a three-step registration process such as is common to many web applications.

The critical objective is to eliminate false-positives so that students do not believe that they are correctly registered when they actually have incomplete accounts.

Basically I plan to banish incomplete clicker accounts to the bowels of hades so that students get one of two outcomes: “that worked, congratulations” or “that did not work, go get help.”

Verily I say unto you, this strategy will result in a 98% successful registration rate before the end of week two in a term.

Moreover I am seeking to normalize clicker ownership so that incoming students receive their fully registered clicker bundle at START in the Summer.

I’d like to add unicorns and rainbows to this plan, but for the coming academic year a completely reliable and hassle-free clicker registration system will suffice.

What can I do to solve my clicker issues now?

Visit the TAC Clicker Registration Station in the lobby outside of LINC100 from 10-2 M-F.

Many students have more than one Turning account – often one linked to Blackboard and another to Canvas.

I suggest that you check each of the ONID email addresses – @oregonstate.edu, @onid.oregonstate.edu, @onid.orst.edu – at the Turning Account login; go through Canvas to find it.

Use the password retrieval to see if the account for that login exists and to determine whether you have a stealth account.

If you do have multiple accounts, check to see which one has a redeemed license and whether it is linked to Blackboard or Canvas.

Often the solution is to link Canvas to the licensed account by selecting the Turning link in Canvas and logging into Turning.

If you reset your password the Canvas link is broken but you only need connect from within Canvas again and login to restore it.

In the Dashboard “http://oregonstate.turningtechnologies.com” shows a Canvas connection.

In the Dashboard “http://my.oregonstate.edu” shows a Blackboard connection.

If you are in any doubt, come see us at the Clicker Registration Station in the lobby outside of LINC100 from 10-2 M-F or write to clickers@oregonstate.edu.

My clicker crew colleagues and I agree that OSU students are among the most patient and civil people on the planet.

In tribute to your excellence we are holding a raffle with Turning Technologies support.

Love for money

Prizes are Beaver Store gift certificates in denominations of ten $10, five $25, two $50, and one $100.

Winners will be drawn from all OSU students with fully registered Turning clicker accounts and announced in a future Dr. Tech column.

Please come to TAC’s Clicker Station in the LINC first floor lobby M-F 10-2 for assistance and write to me with your thoughts on clickers and anything at all: drtech@oregonstate.edu.

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